Showing posts with label response. Show all posts
Showing posts with label response. Show all posts

Monday, 19 September 2016

iTunes could not connect to the iPhone because an invalid response was received from the device

I encountered this issue on my home PC after getting my new iPhone 7. I had previously sync'd the phone with my laptop, but upon connecting it to my PC, I got the error message;

"iTunes could not connect to the iPhone because an invalid response was received from the device"

I was pretty confident the phone wasn't the issue as it had successfully sync'd with another computer - I tried the following steps first which did not fix the issue;


  • Different USB/lightning cable
  • Different USB port
  • Rebooted computer
  • Rebooted iPhone
  • Ensured iPhone wasn't locked when connecting
  • Removed iPhone device from device manager
What ended up fixing the issue in the end was uninstalling and re-installing iTunes on the computer.