Showing posts with label ios. Show all posts
Showing posts with label ios. Show all posts

Wednesday, 19 October 2016

iPhone - Bottom Half of Screen Disappearing

For quite some time I experienced what I thought was a strange issue on my iPhone where the bottom half of the screen would suddenly disappear, or "scroll" down underneath the viewable area of the screen - just like in the picture below;

Original home screen
Home screen after "Reachabiliy" activated
 




















After a little bit of research, I found out that is actually a feature within the iPhone software known as "reachability". The idea being that the top half of the screen scrolls or moves towards the bottom of the screen, to make items that were originally at the top of screen more accessible when using the device with one hand. Pretty clever, right?

Reachability is activated by double tapping (note: not double pressing) the home button. Ie. tap the home button twice rapidly, but don't actually press the button down so it 'clicks'

Press the home button or tap anywhere on the screen to return the screen to normal

Friday, 7 October 2016

iOS 10 - How to undelete/restore/recover standard iPhone apps after deleting them

When Apple introduced iOS 10 for iPads and iPhones, they introduced a new feature that allows you to uninstall the standard (apple) apps that come pre-installed on the phone - eg. stocks, mail, newsstand etc.

The process to remove them is simple - just like removing any other app on your device, you press and hold on any of the icons on the home screen for a few seconds until they all start moving slightly, and have a little "x" in the top right corner above each icon. You then click the small "x" to remove the app



What isn't entirely clear or obvious at first is the process to get these apps back after you've removed them. Turns out the answer is very simple, you just need to download them again from the App Store!

For example, if you open the App Store and search for the "mail" app, the first result that appears is the default Apple Mail app. Click the download or "cloud" icon next to it to download it again, and away you go!




Thursday, 29 September 2016

iPhone/iPad - Cannot send mail. A copy has been placed in your Outbox. The recipient was rejected by the server

Occasionally I've seen users experience an issue where they can no longer send emails to anyone from their iPad or iPhone, they get the below error message;

"Cannot send mail. A copy has been placed in your Outbox. The recipient %name% was rejected by the server"

The issue is usually caused by the authentication (ie. username and password) failing for the email account, because it is either missing or incorrect.

I've often seen this happen after iOS updates, as passwords for email accounts aren't always preserved during the update process. As a result, the password appears to be present (when you check the settings), but actually isn't, and therefore emails won't send any longer.

To fix the issue, do the following on the problematic device(s);


  • Go to Settings
  • Go to Mail

  • Select Accounts

  • Select the account that you are having problems sending from

  • Select the account again (first option at top of screen)

  • Update the Domain, Username and Password fields. Even if the password appears to be in there (represented by black circles), delete whatever is in there and re-type the password

  • Click Done from the top right corner. Settings should now be checked and you should get a list of ticks down the ride side of the page
If the settings saved successfully you can try sending emails again, it should now work correctly.

Monday, 19 September 2016

Apple iOS 10 Home Button Quick Unlock with Fingerprint - iPhone iPad

In the latest update to Apple's iPad/iPhone operating system (iOS 10), they have changed the behaviour of the lock screen.

You now need to press the home button your device in order to unlock it. There is a way however, to enable the functionality we had before iOS 10, where holding your finger on the home button (without pressing it) will unlock the device as well.

The option is somewhat hidden within the settings. To access it, do the following;

Go to Settings > General > Accessibility > Home Button and enable the option to Rest Finger to Open